Now that you have your packages, you have the right material to promote them, you do great at bridal shows, create unique site inspections, you are booking and selling more destination Asian weddings, it is time to deliver the promise.
Most of the stress and anxiety of the end client is if they would have all what is promised.
Many hotels try to do their best, but the true is that many times, little details that might not look important would not be properly documented, and when turnover to operation comes, many of these little details are lost. And the client that is not aware of the internal processes, they expect all teams to understand and take for granted every single thing that is has been promised.
The majority of the complaints, and in some cases demands for refunds or compensations comes from this.
The proper system to follow up from the booking, planning to execution will avoid all these possible issues that will create a bad reputation or will end up in bad reviews or complaints, refunds, compensations and in some extreme cases lawsuits.
Simple tools that your staff can easily learn and follow up can be integrated in your already existing system.
Big corporations dislike integrations as their policy usually goes like this “we have it done it without that”, but to embrace the demanding Asian market with multiple events in one single wedding might be worth to pay attention to tools and resources that will certainly help you have a better performance and yet, do not compete or redesign your entire follow up system.
LA BEOS or LATIN ASIA banquet and events order system, let you keep organize from planning to execution multiple events for each of your Asian wedding clients.
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